We go to great lengths to create the hippest, highest quality wedding rings at affordable rates. This warranty statement is our guarantee to you when you purchase a Touchwood ring.
30-Day “No Questions,” Asked Exchange Policy:
If you are not satisfied with your purchased ring or need a different size or design, you are welcome to exchange it within 30 days of your delivery date. If you find it necessary to exchange your purchased ring, the exchange must be processed according to our return policy which is outlined in more detail below:
- The ring must be in unworn and pristine condition as when received.
- Items can NOT be exchanged if it is personalized with engraving.
- Exchanges will include a total of an R300 two-way courier and restocking fee.
- Exchanges for different rings will include a deficit fee if the new ring’s value exceeds the original ring or credit will be given in the case of a lesser value ring.
The exception to this rule are personalized items. We do not accept exchanges on any personalized items, such as engraved items, including any ring we or you have had engraved. ALL PERSONALIZED ITEMS ARE FINAL SALES AND NO EXCHANGES WILL BE ACCEPTED ON PERSONALIZED ITEMS.
Please note that due to the nature of courier, commissions and merchant fees we do NOT accept cash refunds on any of our products.
Your purchased ring also comes with a FREE "no-hassle" 6 months warranty against manufacturing defects. If your purchased ring has a manufacturing defect (chipping, breaking, etc.), we will replace your purchased ring at no additional cost as long as a proof of purchase and a clear photo of the defective ring showing visible defects are emailed to us within 6 months of the original order date. If a replacement is not available, we may offer another similar style ring at the same value.
One (1) SINGLE replacement within the 6 months warranty period is your exclusive remedy for any ring purchased with a manufacturing defect and is our entire liability to you for any breach of the limited warranty set forth herein.
We are proud to offer a lifetime limited warranty with our wedding rings - FREE of charge. Your ring is made to last a lifetime. We do reserve the right to void the warranty if a customer is abusing the warranty or rings, as set forth in the exceptions below.
What you get for your LIFETIME warranty:
- Free Replacement of your ring in the case of a manufacturing defect, the ring will be replaced with no additional charge within a 6-month period of purchase.
- Don’t stress, If your purchase falls outside the 6-month period and the cause of your ring issue is natural and according to our policies we WILL still replace your ring with the exception that courier fees will be for the customer’s account.
- Please take note that any and all rings will be replaced under our warranty agreement and policy with the exception to personalization costs to our products – This means that any costs incurred for engraving on our rings and watches will be for the customer’s account in the event that your original purchase was personalized. This is only for the costs of personalization your product will be fully covered.
Please Note The Following Exceptions for our lifetime warranty rings:
The limited warranty does not cover size changes due to weight loss/gain, scratches or damage incurred due to abuse, abnormal environmental conditions, exposure to harsh chemicals, negligence, use contrary to care instructions or loss of the ring. Tungsten rings are scratch resistant but not scratch proof. Tungsten may break if dropped on hard floors or often exposed to harsh chemicals (bleach, Lysol, hand sanitiser). Gold, Black or coloured plating will wear over time but will wear faster if exposed to harsh chemicals as mentioned above.
In short: We will sort you out to the best of our abilities in the event that your ring has a defect, broke or damage within a reasonable context. We are here to help and give you an awesome customer experience.
If we suspect that you are abusing the rights granted to you under the limited warranty or otherwise making a false claim of defect, we reserve the right to void your lifetime warranty.
For any queries or exchanges please email firstname.lastname@example.org or send a WhatsApp to 0842994583 to discuss further, and, as always, we thank you for shopping at Touchwood.