Quick & Easy Exchanges
Touchwood Warranty & Exchange Policy
Exchanges
We craft high-quality, stylish wedding rings at accessible prices, and we stand behind every purchase. If you need a different size or design, you may exchange your ring within 30 days of delivery, provided it is in unworn, pristine condition.
How to Request an Exchange
-
Submit Your Request
- Email exchanges@touchwood.biz with your order number and a clear photo of the ring in its original condition.
- Use the subject line: "Exchange Request – Order #[Your Order Number]" together with what size you need for faster processing.
-
Personalised & Engraved Orders
- Personalised & Custom rings (e.g., engraved) cannot be exchanged, so please review your order carefully before request for exchange.
-
Exchange Fee
- A R395 processing fee covers two-way shipping and handling.
- Payment details and shipping instructions will be provided once your request is approved. In the event that you have ordered a custom ring it will be at our discretion what we can offer as an alternative should you have ordered the incorrect size.
-
Return & Dispatch
- After payment confirmation, we’ll send return shipping details and pickup.
- Once we receive and verify the ring, we’ll dispatch the alternative size.
For any queries, contact exchanges@touchwood.biz.