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Quick & Easy Exchanges

Touchwood Warranty & Exchange Policy

Exchanges

We craft high-quality, stylish wedding rings at accessible prices, and we stand behind every purchase. If you need a different size or design, you may exchange your ring within 30 days of delivery, provided it is in unworn, pristine condition.

How to Request an Exchange

  1. Submit Your Request

    • Email exchanges@touchwood.biz with your order number and a clear photo of the ring in its original condition.
    • Use the subject line: "Exchange Request – Order #[Your Order Number]"  together with what size you need for faster processing.
  2. Personalised & Engraved Orders

    • Personalised  & Custom rings (e.g., engraved) cannot be exchanged, so please review your order carefully before request for exchange.
  3. Exchange Fee

    • A R395 processing fee covers two-way shipping and handling.
    • Payment details and shipping instructions will be provided once your request is approved. In the event that you have ordered a custom ring it will be at our discretion what we can offer as an alternative should you have ordered the incorrect size.
  4. Return & Dispatch

    • After payment confirmation, we’ll send return shipping details and pickup.
    • Once we receive and verify the ring, we’ll dispatch the alternative size.

For any queries, contact exchanges@touchwood.biz.