Lifetime Tungsten Warranty

Mens Wedding Rings (Lifetime Warranty)
We pride ourselves on our service and product quality, and for this reason we offer a lifetime warranty on all our Tungsten and Titanium mens rings, this of course is within reason and applies to normal wearing circumstances. 
Warrranty Includes:
1) The protective poxy comes off or loose.
2) Ring breaks - Under normal circumstances
  • Warranty does not cover unnatural events such as steel objects that was dropped onto the ring or smashed with a hammer etc.
  • Kindly note that even though Tungsten and Titanium are very strong metals nothing is unbreakable and should be handled with care as it is in most cases a wedding ring not a "wreck it ralph" band.
Exchanges: We do exchange rings for customers when the wrong sizes have been chosen, but please note that exchanges will proceed as follow:
  1. There is a fee of R300 for exchanges that has to be booked through our courier services.
  2. We unfortunately do not allow for customers to use their own couriers for returns as it interferes with our daily operations and work flow.
  3. Exchanges can also be done at our showroom in Pretoria by appointment @ no additional fees.
To be eligible for an exchange:
  • The product must be unused and in its original condition.
  • Products won't be swapped out for different products unless arranged with one of our staff.
  • Engraved watches & rings can NOT be returned or exchanged , so please make sure about your sizing before you add engraving.

Also kindly take note that our ring warranty ensures to replace the ring of the purchase, if any engraving has to be re done it will be for the customers account.

Wooden Watches & Sunglasses (Limited Warranty)
Our wooden watches & sunglasses are made with ethically sourced elegant wood. Our watches are splash proof, but not recommended for swimming. Should these products be faulty or defaulted from our side, a return will be dealt with as quick and effortless as possible. 

We give a year mechanical warrantee on all our watches.
Process for replacement or fixing of faulty watches:

Email us at Burger@touchwood.biz or send a whatsapp to 084 299 4583 to begin the process. Proof of purchase will be required, furthermore the damage and or fault will be assessed and communicated.
Should your watch fall outside the warranty or be damaged by negligence we will only charge at cost to fix your watch.

Kindly Note: No cash returns will be accepted on our products.

 

Let's meet the ladies

Thats right we have our own professional Hair Stylist & Make-up Artist in our actual "Touchwood" family. These two AWESOME ladies have years of experience and are both qualified in their respective fields. Let us tell you Michelle uses a hairdryer like Keanu Reeves his 9mm in "John Wick" and MJ her make-up brush like a 21st century "Mozart".

Need we say more?

Check out their profiles below to get in contact.

Michelle Coetzee

Wedding Hair Stylist

Michelle is a Qualified Hair Stylist based in the "Garden Route" she absolutely loves what she does and has heaps of experience in doing Brides and Bridesmaids hair on their big day. 

Even though Michelle is based in the The Garden Route she is not limited to this area alone, however obviously extensive traveling will affect quotes. Reaching out for information won't cost you a cent so please feel free give her a shout.

Specializes in:
  • Trials
  • Up styles
  • Colouring
  • Hair Extensions
  • Blow Waving

Michelle Coetzee - 082 456 0686

MJ De Bod

Wedding Make-Up artist

MJ is a Qualified Make-up artist based in the "Garden Route" she absolutely loves what she does and has loads of experience in the Make-up industry. 

Even though MJ is based in the The Garden Route she is not limited to this area alone, however obviously extensive traveling will affect quotes. Reaching out for information won't cost you a cent so please feel welcome to give her a shout.

Specializes in:
  • Trials
  • Weddings
  • Photoshoots
  • Special Events
  • Runways

MJ De Bod - 076 792 0192

Fairytale

Is what we aim for

This client just knew how to work with the photographer, beautiful shoot, lovely person and one awesome experience for everyone involved.

Beautiful

Strong, Independant and selfless is what comes to mind when we think of you. Amazing person to have as a friend and just always an inspiration to others.