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Lifetime Ring Warranty
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Ring Sizing
Finding the right size is easier than you think! Just follow these simple steps:
- We offer 3 sizing options for easier measurement:
- USA number size (e.g. 8)
- Diameter (e.g. 18.2mm)
- SA letter size (e.g. P)
- If you already know your size, our sizes are universal.
- If your size falls between two options, no worries! Use the Live Chat in the bottom left corner, and we’ll guide you to the perfect fit.
Need help? Contact us anytime:
- Burger Coetzee: 084 299 4583
- Jani Coetzee: 061 367 2002
- Live Chat (Bottom Left Corner Button)
We’re always here to assist if you have any questions!
Lifetime Warranty
Lifetime Warranty
Your ring includes a free 1-year limited warranty against manufacturing defects. If a defect is noticed upon within 3 months of purchase, we’ll replace the ring at no cost, provided you email proof of purchase and a clear photo of the defect. If the same design is unavailable, we’ll offer a similar ring of equal value.
We also offer a lifetime warranty upgrade at a one-time charge, ensuring piece of mind for an extended period of time. look our rings are made to last a lifetime but under reasonable circumstances. Unfortunately, over the years we have had our lenient policies misused and abused so to avoid that, we reserve the right to void the warranty in cases of misuse (see exceptions below).
What’s Covered?
- Free replacement within 1 year for manufacturing defects.
- After 1 year, we’ll still replace the ring if the issue is natural and within policy guidelines. The customer covers courier costs.
- Personalised products: The ring is covered, but any engraving or personalisation costs will be the customer’s responsibility.
Warranty Exceptions
The warranty does not cover:
- Size changes due to weight fluctuation.
- Scratches on resin, normal wear and tear damage, or breakage due to improper use, constant exposure to harsh chemicals (e.g., bleach, hand sanitiser), or dropping of the rings on tiles, granite, glass etc.
- Plating wear on gold, black, or coloured rings (accelerated by exposure to chemicals). The natural colour of tungsten is silver so note that any plated colour will fade with time and is normal wear & tear.
- Sale Items: Any products bought for under 50% of its original value will not carry our standard warranty policies unless the Lifetime warranty was added to their purchase.
We aim to provide the best customer experience and will assist within reasonable limits. However, if a warranty claim is suspected to be fraudulent or abusive, we reserve the right to void the warranty.
For warranty inquiries, contact exchanges@touchwood.biz. Thank you for choosing Touchwood.
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Tungsten Rings
Need help?
Frequently Asked Questions
The best way to determine your ring size would be to take a screenshot of our sizing chart and go fit those sizes in a jewelry store. If you already have an idea you are welcome to contact Jani Coetzee 061 367 2002 or Burger Coetzee 084 299 4583 to assist with your sizing.
It is very unlikely but yes it can shatter if it falls at a specific angle on materials that has no resistance such as tiles, glass tables and granite counter tops.
Absolutely yes, gold and silver is something of the past and is a soft material that tarnishes over a short period of time, which makes Tungsten the obvious better choice as it doesn't scratch and also looks 100x better than a plain gold ring.
Delivery depends on what your order entails, if we have stock in most cases we do your ring or watch gets packed and sent within an hour of your order placement. Standardly our average order takes 1 - 3 working days for delivery. But if customised can take anything from 3 - 7 working days.
Our rings are all finished with a rock hard protective poxy that serves to preserve all our wooden and other inlays for a lifetime.
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