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We pride ourselves on our service and product quality, and for this reason we offer a lifetime warranty on all our Tungsten and Titanium mens rings, this of course is within reason and applies to normal wearing circumstances. 

Warrranty Includes:

1) The protective poxy comes off or loose.

2) Ring breaks - Under normal circumstances

• Warranty does not cover unnatural events such as steel objects that was dropped onto the ring or smashed with a hammer etc.
• Kindly note that even though Tungsten and Titanium are very strong metals nothing is unbreakable and should be handled with care as it is in most cases a wedding ring not a "wreck it ralph" band.

Exchanges: We do exchange rings for customers when the wrong sizes have been chosen, but please note that exchanges will proceed as follow:

1. There is a fee of R300 for exchanges that has to be booked through our courier services.
2. We unfortunately do not allow for customers to use their own couriers for returns as it interferes with our daily operations and work flow.
3. Exchanges can also be done at our showroom in Pretoria by appointment @ no additional fees.

To be eligible for an exchange:

• The product must be unused and in its original condition.
• Products won't be swapped out for different products unless arranged with one of our staff.
• Engraved watches & rings can NOT be returned or exchanged , so please make sure about your sizing before you add engraving.

Also kindly take note that our ring warranty ensures to replace the ring of the purchase, if any engraving has to be re done it will be for the customers account.

Our wooden watches & sunglasses are made with ethically sourced elegant wood. Our watches are splash proof, but not recommended for swimming. Should these products be faulty or defaulted from our side, a return will be dealt with as quick and effortless as possible. 

We give a year mechanical warrantee on all our watches.
Process for replacement or fixing of faulty watches:

Email us at Burger@touchwood.biz or send a whatsapp to 084 299 4583 to begin the process. Proof of purchase will be required, furthermore the damage and or fault will be assessed and communicated.

Kindly Note: No cash returns will be accepted on our products.